Internet Marketing, Satisfy your Online Customer

Posted by arlene

There are two vital dimensions required to satisfy the e-customer. The service must have an electronic structure that is usable and the process that supports it must have standards of delivery that make it enjoyable.
The e-customer will not find your service useful if it is not usable. He interacts with your service through a screen [...]

Never be taken for Granted

Posted by arlene

Of course excellent service is desirable but to deliver it requires a holistic understanding of what is in the mind of the e-customer. The answers coming back from research into the behavior of thousands of e-customers make it clear that excellence is a multifaceted concept. It involves many different components.

LogoAlexa CounterFeedBurner Counter