Most Web shoppers have been stymied by e-commerce Web sites that display similar descriptions for different items. Imagine a printer vendor Web site on which four different printers are described as “perfect for your small business” or an online catalogue of PhotoShop plug-in filters that all promise to “help you create professional-looking images.”
Nothing confuses and angers software users more than instructions and error messages that are wrong. They waste time and effort by leading users down wrong paths, perhaps leading to costly mistakes.
Express the error in terms of the task
A good error message describes the problem in terms related to the task the user was trying to do. If the user has just given the command to paste an image into a document and the software encounters an error, the message should be expressed in terms of [...]
© 2010 Living the Web 2.0. Valid xhtml
|
Entries
|
Comments
|
BlogTells Blog Hosting 
